GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY
The materials used in the manufacture of all our products are always of the highest quality and have passed rigorous quality controls to ensure comfort and resistance. The company aims to offer its customers the possibility of acquiring high quality products at very competitive prices.
Angel Cerdá, S.L. has full confidence in the quality of its products and undertakes to replace or accept the return of any of its articles due to manufacturing defects or hidden faults. The Company also aims to offer the best service and attention to its customers. Angel Cerdá, S.L. undertakes to respond to any question or request within a maximum period of 48 hours and to satisfy, to the best of its ability, all the needs of its customers as quickly and efficiently as possible. Customer feedback will always be considered as an essential basis for further improvement of the company. Your suggestions are always welcome.
If you do not feel comfortable disclosing your personal details over the Internet you can call us directly on 96 225 77 62 to place your order by telephone in a totally confidential and secure manner.
Credit card. The system will ask you for your card details in a private and encrypted form once you decide to confirm your shopping basket. The customer's order will not be validated until the account has been charged with the authorisation of the competent payment centres. If the order is not authorised, the customer's order cannot be accepted. Online payment by credit card is made through the security system offered to its customers by the relevant bank.
Bank transfer. You can make a bank transfer in favour of Angel Cerdá, S.L. You must make the transfer within 3 working days of placing the order (if you have not received confirmation of the transfer after this period, the order will be cancelled). In the concept remember to mention the order number / reference, as well as your name and surname, as it appears in the order placed. Please contact us so that we can provide you with our bank details.
PayPal. The system will ask you for your account details on the platform, privately and securely. Once your purchase has been confirmed and if the payment has been made successfully, you will be redirected back to our website. If the payment is not authorised, the customer's order cannot be accepted.
Klarna. Through this platform you can pay for your order in full or in instalments through its different options: - Klarna Pay Now (payments made immediately), - Klarna Pay Later (payments made 30 days after purchase), and - Klarna Pay Over Time (payments in instalments over 3 months through Klarna financing).
Stripe. The system will ask you for your account login details if you have one, or your credit card details for fast and secure payments. Once the payment has been confirmed and verified that it has been made correctly. The platform will redirect you to our website. If the payment is not authorised, the customer order cannot be accepted.
In all cases, if payment is not authorised, the customer's order cannot be accepted.
The general conditions of sale are the only ones applicable and replace any other conditions, unless previously agreed otherwise expressly and in writing. At any time, Angel Cerdá, S.L. may be obliged to modify certain provisions of these general conditions. These modifications will affect the customer as soon as they are notified by various means. Each purchase on the Site is subject to all the clauses of the general conditions applicable on the date of the order. The customer will not be able to validate his order until he is aware of the general conditions of the present document and accepts them by clicking on the corresponding icon. Angel Cerdá, S.L. considers that, by validating the order, the customer is duly aware of the general conditions of sale and accepts them without reservation.
By placing the order, the customer declares that he/she has the legal capacity to enter into a contract in accordance with Spanish civil law.
The purpose of these conditions is to define the regime of the sales and the rights derived from them, especially for the organisation of the legal relations between Angel Cerdá, S.L. and the client.
The data communicated by the customer and registered by Angel Cerdá, S.L. during the registration and the order constitute the proof of the transactions between Angel Cerdá, S.L. and the customer. After the validation of the order by the customer, Angel Cerdá, S.L. will send a confirmation message to the customer to notify him that the order has been registered correctly. Angel Cerdá, S.L. reserves the right not to make a delivery or accept an order in the event that the customer has not partially or fully paid a previous order or there is a payment dispute.
In accordance with the Organic Law on Data Protection, you have a right of access and rectification of the data concerning you and you can exercise this right by writing an email to info@angelcerda.com. Angel Cerdá, S.L. will respect the privacy of users, as well as ensuring the secrecy and security of personal data, adopting the necessary technical measures. The client, through the email registered for the creation of his account, can receive offers, news and information about the novelties of Angel Cerdá, S.L. If he does not wish to continue receiving them, he can ask Angel Cerdá, S.L. to do so at any time.
Angel Cerdá, S.L. informs its customers that this data processing is automated, especially the management of users' postal addresses.
These general terms and conditions of sale shall be enforced and interpreted in accordance with Spanish law. Before resorting to litigation, the parties shall attempt to reach an amicable agreement. In the absence of an amicable agreement, any dispute, whether contentious or otherwise, in relation to the formation or execution of the order, including in the case of a warranty claim or multiple defendants, shall fall within the exclusive jurisdiction of the courts to which our head office is attached.
Angel Cerdá, S.L., issues this document with its conditions as a quality guarantee for the product and services it covers, for a period of 36 months from the date of delivery. These conditions are established without prejudice to the rights of the consumer, in accordance with Royal Decree-Law 1/2007 of 16 November.
This guarantee does not cover defects caused by negligence, impact, improper use or handling, incorrect assembly, failure to apply the correct conversation and maintenance conditions or wear and tear of materials due to normal use. The following cases are expressly excluded from the guarantee: damage caused by pets, damage caused by sharp tools, stains on fabrics caused by rubbing against outer textiles (clothing), damage caused by extreme heat or objects at high temperatures, damage caused by unsuitable cleaning processes or products, if it is intended for a use other than that for which it was manufactured.
Any shortages, losses, breakages or damage that may occur to the goods during transport must be noted on the carrier's delivery note and/or CMR within no more than 72 hours of delivery, and must be notified by fax or e-mail (soporte@angelcerda.com), enclosing a photograph and a detailed description of the damage caused.
No complaints regarding quality will be accepted after 10 days from the date of receipt, with the exception of hidden defects or defects included in the quality guarantee, which must be properly documente.
Orders including special designs, sizes or finishes/options are implicitly accepted by the customer at the time of order confirmation. These orders will be expressly manufactured and therefore may NOT be cancelled or returned once the order has been confirmed and the goods received.
The prices indicated on the Angel Cerdá, S.L. website include VAT and delivery costs, depending on the destination, promotion or special options. Delivery costs vary depending on the customer's delivery address and the volume of items ordered. Delivery costs are indicated in the basket and are confirmed when the order is confirmed. Delivery costs are invoiced at the end of the order and are added to the price of the items ordered, where applicable
Angel Cerdá, S.L. reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time the order is registered, subject to availability on that date.
Angel Cerdá, S.L. retains ownership of the goods sold until effective payment of the principal amount and any surcharges. Failure by either party to pay may result in the goods being reclaimed. These provisions do not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the goods purchased, as well as any damage they may cause.
The customer agrees and accepts at this time that Angel Cerdá, S.L. will accept your order subject to its available stocks and the stocks of its manufacturers and suppliers. Angel Cerdá, S.L. will endeavour to fulfil all orders. In the event that a product is not available after the order has been confirmed and the corresponding sale closed, Angel Cerdá, S.L. will inform the customer by e-mail or telephone of the partial delivery or cancellation of the order. In this case, with the aim of satisfying its customers and maintaining smooth and satisfactory commercial relations, Angel Cerdá, S.L. will offer the customer a refund of the amounts already paid by bank transfer. In the case of payment by credit card, the customer's order will not be validated until the payment has been debited from the account under the authorisation of the competent payment centres. If payment is not authorised, the customer's order cannot be accepted. Online payment by credit card is made via the security system offered to its customers by the bank concerned.
Once the order has been confirmed, Angel Cerdá, S.L. will manage or manufacture and organise the shipment, as quickly as possible, through independent transport agencies specialising in furniture. The delivery time will be communicated before the order is confirmed, depending on the place of delivery and the volume of the goods. This delivery time may vary due to exceptional circumstances beyond the control of Angel Cerdá, S.L., in which case the customer will be informed promptly and we will always try to speed up delivery where possible. Shipping costs will be detailed and calculated according to the volume of the goods at the time of order confirmation and the customer will be informed at the time of his decision, unless the customer requests special delivery conditions entailing additional costs. The carrier is responsible for telephoning the customer the day before delivery to agree the time and place of delivery. Transport will always be made to the entrance of the building, unless other services are expressly and specifically contracted, so that if the delivery address, paying particular attention to doors, staircases, ceilings, corridors, landings, etc., is not available, the delivery will be made to the entrance of the building. All the measurements of the products, as well as the packaging of the Angel Cerdá, S.L. parcel, are actual measurements, which do not take into account additional transport packaging.
Any additional costs arising from the hire of lifts, storage or return of goods shall be borne exclusively by the customer.
Any additional costs related to the hire of lifts, storage or the absence of the customer (in breach of the commitment made when the appointment was made) and the risk of damage arising from these problems will be borne by the customer. The customer has 14 calendar days to return the product to Angel Cerdá, S.L. if they are not satisfied. Therefore, during these 14 days and provided that the customer pays the costs of collecting the product (equal to the costs charged for shipping), the customer may return this product. Transport costs for the first delivery will not be reimbursed under any circumstances, except in the case of hidden defects or quality problems.
If the goods referred to in the first paragraph of this article are returned, the customer shall bear the transport risks. Due to the nature of the products, the customer must follow the returns procedure, pending receipt of the goods in the warehouse, inspection and subsequent processing of the refund.
Only new and complete products (accessories, cushions, instructions where applicable) will be accepted. Any product that has been damaged by the customer or whose original packaging has been damaged beyond simple opening will not be reimbursed or will be reimbursed only partially and always upon receipt of the goods in our warehouse. This legal right of withdrawal is exercised free of charge, with the exception of transport costs. The customer has a 3-year guarantee from the invoice date, against any consequences of damage or hidden defects that may reveal the items sold, provided that these are notified to Angel Cerdá, S.L. as soon as they appear. In addition, the consumer must inform the seller of the lack of conformity within a period of two months from the date of the invoice, starting from the date on which the consumer became aware of the lack of conformity. Repair or replacement of the product under the legal guarantee will be free of charge for the consumer and the user. This gratuity includes the necessary costs incurred to remedy the lack of conformity of the products with the contract, in particular shipping costs, as well as labour and material costs. The legal guarantee does not apply to the repair of damage resulting from a cause external to the product (e.g. folpe, incompatibility with the network) or caused by the customer.
In the case of withdrawal due to NON-RESOLUTION of a quality complaint, if the customer receives goods and makes a quality complaint, but accepts the solution proposed by the company, and if finally and after dispatch of the new parts/spare parts, the customer requests the return of the goods in full, the transport costs (if they were invoiced on the first invoice) or the collection costs (if the first dispatch was free of charge) will be deducted from the refund.
In the event of a return, the customer will receive the money by cheque or bank transfer. The customer is responsible for verifying that the data provided to Angel Cerdá, S.L. at the time of ordering is true and complete, in particular the delivery address. The customer is responsible for the data provided during registration and ordering. Angel Cerdá, S.L. is not responsible for typographical errors that may cause an error in delivery. Angel Cerdá, S.L. is not responsible for any errors made by the customer and/or the customer's failure to comply with the delivery terms and the appointment made with the carrier. In this case, the customer will be responsible for any costs incurred for the return and storage of the products. Without limiting the foregoing paragraphs, the liability of Angel Cerdá, S.L. in respect of these general conditions shall not exceed a sum equal to the sums paid or payable in the transaction at the commencement of said liability, regardless of the cause or action in question. Events or circumstances that are unavoidable, unforeseeable or beyond the control of the parties, such as total or partial strikes by carriers and natural disasters, such as floods or fires, shall be considered fortuitous or force majeure.
The customer chooses and acquires the products under his/her own and sole responsibility. Consequently, the total or partial impossibility of using the products due to incompatibility of the equipment shall not give rise to any compensation, reimbursement or liability on the part of Angel Cerdá, S.L., except in the case of a proven hidden defect, lack of conformity, imperfection or exercise of the right of withdrawal provided for in the Consumer Code. The fact that any clause of the general sales conditions is declared null, void, illegal or inapplicable in application of a law, regulation or following a definitive decision by a competent court, will not call into question the validity, legality and applicability of the other stipulations of these general sales conditions and will not exonerate the customer from the fulfilment of his contractual obligations.